Refund policy

If a belt isn't right for you, send it back unused within 30 days and we'll make it right.

At a glance

Topic	How it works
Return window	30 days from delivery
Holiday orders	Placed Nov 1 to Dec 24, 2026: return or exchange until Jan 31, 2027. Details
Condition	Unused, as it arrived. Trying it on is fine.
Custom sizes	Final sale, no refunds
Refund timing	Within 5 business days after your return arrives
Restocking fee	None
Return shipping	Paid by you, or use our $7 return label (contiguous US only) and we'll take it out of your refund
Exchanges	Unlimited within 30 days of your original order. Free shipping on the new belt in the contiguous US.
Defects	Replaced for life. We pay shipping on claims within 1 year of delivery; after that, you pay the shipping.
Our mistake (wrong size or belt, damaged on arrival)	Replacement at our cost

Returns and exchanges

We're happy to take back any belt that hasn't been used within 30 days of delivery. You can return it for a refund, or exchange it for a different size, leather or buckle style. Exchanges are unlimited within 30 days of your original order, and we don't charge a restocking fee.

To start a return or exchange, contact us first and we'll tell you where to send it.

Holiday returns and gift exchanges

Belts bought for the holidays get extra time. If you order between November 1 and December 24, 2026, you can return or exchange it until January 31, 2027. If your normal 30 days from delivery ends later than that, you get the later date.

Everything else on this page still applies. The belt needs to be unused, custom sizes are final sale, and defects are covered the same as always.

If you got a belt as a gift

You don't need to ask the person who gave it to you. Contact us with the order number from the gift note, or the giver's name, and tell us what you'd like instead: a different size, leather, buckle style or finish.

Your first exchange is on us. In the contiguous US, we'll email you a prepaid return label and ship the new belt free.
Price differences are on us too. If the belt you want costs a little more, we'll cover it.
Rather have something else later? We'll give you store credit for what was paid, as a gift card that doesn't expire.

Cash refunds always go back to the person who paid, on their original payment method. We don't tell the giver about an exchange or store credit.

Returning a holiday order for a refund

Same rules as the rest of the year, with more time. Contact us by January 31, 2027 and ship the belt within 7 days after that. We'll refund your original payment method within 5 business days after it arrives. Return shipping is up to you, or use our $7 label (contiguous US only) and we'll take it out of your refund. There's no restocking fee.

Buying a belt as a gift?

Pick a standard size, not a custom length. Standard sizes can be exchanged, custom lengths can't. If you don't know their size, add 2 inches to their pant waist size (a 34 waist wears a 36 belt). Our belt size guide has the full chart. If you guess wrong, they can swap it.

Custom sizes

Custom-length belts are cut to your measurement, so they can't be returned or refunded. If we made yours wrong, that's on us, and we'll fix it (see If we got it wrong below).

Unused means unused

Leather records everything. Once a belt has been worn, the oils from your skin start to show in the leather and the belt bends to your shape. That's what makes it yours, and it also means we can't sell it to anyone else. Trying a belt on to check the fit is fine. If it hasn't been worn, there won't be any marks, and we'll gladly take it back.

If a belt comes back clearly worn, more than tried on, it will show, and we'll have to decline the refund. You can then choose to pay for shipping to get it back, or we can dispose of it for you.

We can only keep our prices reasonable if returns aren't abused. That said, since we started in 2019 I can count on one hand the number of times someone has tried. It's very rare, and I'm not skeptical of anyone. I like to give people the benefit of the doubt, so please don't take advantage of that.

Return shipping

For returns and exchanges that aren't defects, return shipping is up to you. If you'd rather not deal with it, you can get a return label from us for $7 (contiguous US only). We'll take the $7 out of your refund.

One exception: over the holidays, a gift recipient's first exchange comes with a free return label. See Holiday returns and gift exchanges.

If something makes shipping it back hard, contact us before you send anything and we'll work it out.

If we got it wrong

If we sent the wrong size or belt, or it arrived damaged, it isn't a return. It's our mistake to fix, and we'll send a replacement at our cost. See our shipping policy for how that works in the US, Alaska, Hawaii and overseas.

Defects and the lifetime warranty

Any defect in materials or workmanship, such as a leather flaw we missed, is covered for the life of the belt and we'll replace it. If you make a defect claim within 1 year of delivery, we pay the shipping. After 1 year from delivery, you pay the shipping. Damage that isn't a defect, like wear or an accident, isn't covered by the warranty, but we'll do our best to repair it. You pay the shipping, and repairs are usually very cheap or free. Full details are on the warranty page.

Refunds

Once your return arrives, we'll check it and refund you to your original payment method within 5 business days. If you used our return label, its cost comes out of the refund.

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